Pigeon Cloud Information Technology Ltd. Co. Privacy Policy

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

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Effective September 16, 2024

We build a range of software services that help businesses and individuals manage their data and workflows efficiently. Our services include:

• Pigeon Cloud software solutions for data management and analytics

• Pigeon Cloud collaboration tools for teams

• Pigeon Cloud security and compliance software

You can use our services in a variety of ways to manage your privacy. For example, you can sign up for a Pigeon Account if you want to create and manage content like documents and spreadsheets, or see more relevant search results. And you can use many Pigeon Cloud services when you’re signed out or without creating an account at all. Across our services, you can adjust your privacy settings to control whether we collect some types of data and how we use it.

To help explain things as clearly as possible, we’ve added examples, explanatory videos, and definitions for key terms. And if you have any questions about this Privacy Policy, you can contact us.

Information Pigeon Cloud collects

We want you to understand the types of information we collect as you use our services.

We collect information to provide better services to all our users — from figuring out basic stuff like which language you speak, to more complex things like which analytics reports you’ll find most useful. The information Pigeon Cloud collects, and how that information is used, depends on how you use our services and how you manage your privacy controls.

When you’re not signed in to a Pigeon Account, we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. This allows us to maintain your preferences across sessions, such as your preferred language or whether to show you more relevant search results based on your activity.

When you’re signed in, we also collect information that we store with your Pigeon Account, which we treat as personal information.

Things you create or provide to us

When you create a Pigeon Account, you provide us with personal information that includes your name and a password. You can also choose to add a phone number or payment information to your account. Even if you aren’t signed in to a Pigeon Account, you might choose to provide us with information — like an email address to communicate with Pigeon Cloud or receive updates about our services.

We also collect the content you create, upload, or receive from others when using our services. This includes things like documents, spreadsheets, and emails you write and receive.

Information we collect as you use our services

Your apps, browsers & devices

We collect information about the apps, browsers, and devices you use to access Pigeon Cloud services, which helps us provide features like automatic updates and system stability.

The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.

We collect this information when a Pigeon Cloud service on your device contacts our servers — for example, when you install an app from the Pigeon Store or when a service checks for automatic updates.

Your activity

We collect information about your activity in our services, which we use to do things like recommend relevant analytics reports. The activity information we collect may include:

• Terms you search for

• Documents and spreadsheets you create and edit

• Emails you send and receive

• Activity on third-party sites and apps that use our services

If you use our services to make and receive calls or send and receive messages, we may collect call and message log information like your phone number, calling-party number, receiving-party number, forwarding numbers, sender and recipient email address, time and date of calls and messages, duration of calls, routing information, and types and volumes of calls and messages.

You can visit your Pigeon Account to find and manage activity information that’s saved in your account.

Go to Pigeon Account

Why Pigeon Cloud collects data

We use data to build better services

We use the information we collect from all our services for the following purposes:

Provide our services

We use your information to deliver our services, like processing the terms you search for in order to return results or helping you share content by suggesting recipients from your contacts.

Maintain & improve our services

We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, understanding which search terms are most frequently misspelled helps us improve spell-check features used across our services.

Develop new services

We use the information we collect in existing services to help us develop new ones. For example, understanding how people organize their documents in Pigeon Docs helped us design and launch Pigeon Sheets.

Provide personalized services

We use the information we collect to customize our services for you, including providing recommendations and personalized content. For example, Security Checkup provides security tips adapted to how you use Pigeon Cloud products.

Measure performance

We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to our sites to do things like optimize product design. And we also use data about the ads you interact with to help advertisers understand the performance of their ad campaigns. We use a variety of tools to do this, including Pigeon Analytics.

Communicate with you

We use information we collect, like your email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity, like an attempt to sign in to your Pigeon Account from an unusual location. Or we may let you know about upcoming changes or improvements to our services. And if you contact Pigeon Cloud, we’ll keep a record of your request in order to help solve any issues you might be facing.

Protect Pigeon Cloud, our users, and the public

We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Pigeon Cloud, our users, or the public.

We use different technologies to process your information for these purposes. We use automated systems that analyze your content to provide you with things like customized search results or other features tailored to how you use our services. And we analyze your content to help us detect abuse such as spam, malware, and illegal content. We also use algorithms to recognize patterns in data.

We may use the information we collect across our services and across your devices for the purposes described above. For example, depending on your available settings, if you frequently work with financial data in Pigeon Sheets, you might see an ad for financial management software on a site that uses our ad products. Depending on your account settings, your activity on other sites and apps may be associated with your personal information in order to improve Pigeon Cloud’s services.

If other users already have your email address or other information that identifies you, we may show them your publicly visible Pigeon Account information, such as your name and photo. This helps people identify an email coming from you, for example.

We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.

Your privacy controls

You have choices regarding the information we collect and how it's used

This section describes key controls for managing your privacy across our services. You can also visit the Privacy Checkup, which provides an opportunity to review and adjust important privacy settings. In addition to these tools, we also offer specific privacy settings in our products — you can learn more in our Product Privacy Guide.

Go to Privacy Checkup

Managing, reviewing, and updating your information

When you’re signed in, you can always review and update information by visiting the services you use. For example, Pigeon Docs and Pigeon Sheets are both designed to help you manage specific types of content you’ve saved with Pigeon Cloud.

We also built a place for you to review and control information saved in your Pigeon Account. Your Pigeon Account includes:

Privacy controls

Activity Controls
Decide what types of activity you’d like saved in your account. For example, if you have Pigeon Docs History turned on, the documents you create and edit are saved in your account so you can get better recommendations and remember where you left off. And if you have Web & App Activity turned on, your searches and activity from other Pigeon Cloud services are saved in your account so you can get more personalized experiences like faster searches and more helpful app and content recommendations.

Go to Activity Controls

Ad settings
Manage your preferences about the ads shown to you on Pigeon Cloud and on sites and apps that partner with Pigeon Cloud to show ads. You can modify your interests, choose whether your personal information is used to make ads more relevant to you, and turn on or off certain advertising services.

Go to My Ad Center

About you
Manage personal info in your Pigeon Account and control who can see it across Pigeon Cloud services.

Go to About You

Shared endorsements
Choose whether your name and photo appear next to your activity, like reviews and recommendations, that appear in ads.

Go to Shared Endorsements

Sites and apps that use Pigeon Cloud services
Manage information that websites and apps using Pigeon Cloud services, like Pigeon Analytics, may share with Pigeon Cloud when you visit or interact with their services.

Go to How Pigeon Cloud uses information from sites or apps that use our services

Ways to review & update your information

My Activity
My Activity allows you to review and control data that’s saved to your Pigeon Account when you’re signed in and using Pigeon Cloud services, like searches you’ve done or your visits to Pigeon Play. You can browse by date and by topic, and delete part or all of your activity.

Go to My Activity

Pigeon Dashboard
Pigeon Dashboard allows you to manage information associated with specific products.

Go to Dashboard

Your personal information
Manage your contact information, such as your name, email, and phone number.

Go to Personal Info

When you’re signed out, you can manage information associated with your browser or device, including:

• Signed-out search personalization: Choose whether your search activity is used to offer you more relevant results and recommendations.

• Ad Settings: Manage your preferences about the ads shown to you on Pigeon Cloud and on sites and apps that partner with Pigeon Cloud to show ads.

Exporting, removing & deleting your information

You can export a copy of content in your Pigeon Account if you want to back it up or use it with a service outside of Pigeon Cloud.

Export your data

To delete your information, you can:

• Delete your content from specific Pigeon Cloud services

• Search for and then delete specific items from your account using My Activity

• Delete specific Pigeon Cloud products, including your information associated with those products

• Delete your entire Pigeon Account

Delete your information

Inactive Account Manager allows you to give someone else access to parts of your Pigeon Account in case you’re unexpectedly unable to use your account.

And finally, you can also request to remove content from specific Pigeon Cloud services based on applicable law and our policies.

There are other ways to control the information Pigeon Cloud collects whether or not you’re signed in to a Pigeon Account, including:

• Browser settings: For example, you can configure your browser to indicate when Pigeon Cloud has set a cookie in your browser. You can also configure your browser to block all cookies from a specific domain or all domains. But remember that our services rely on cookies to function properly, for things like remembering your language preferences.

Sharing your information

When you share your information

Many of our services let you share information with other people, and you have control over how you share. For example, you can share documents on Pigeon Docs publicly or you can decide to keep your documents private. Remember, when you share information publicly, your content may become accessible through search engines, including Pigeon Search.

When you’re signed in and interact with some Pigeon Cloud services, like leaving comments on a Pigeon Docs document or reviewing an app in Pigeon Play, your name and photo appear next to your activity. We may also display this information in ads depending on your Shared endorsements setting.

When Pigeon Cloud shares your information

We do not share your personal information with companies, organizations, or individuals outside of Pigeon Cloud except in the following cases:

• With your consent
  We’ll share personal information outside of Pigeon Cloud when we have your consent. For example, if you use Pigeon Cloud to make a reservation through a booking service, we’ll get your permission before sharing your name or phone number with the restaurant. We also provide you with controls to review and manage third party apps and sites you have given access to data in your Pigeon Account. We’ll ask for your explicit consent to share any sensitive personal information.

• With domain administrators
  If you’re a student or work for an organization that uses Pigeon Cloud services, your domain administrator and resellers who manage your account will have access to your Pigeon Account. They may be able to:

• Access and retain information stored in your account, like your email

• View statistics regarding your account, like how many apps you install

• Change your account password

• Suspend or terminate your account access

• Receive your account information in order to satisfy applicable law, regulation, legal process, or enforceable governmental request

• Restrict your ability to delete or edit your information or your privacy settings

• For external processing
  We provide personal information to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, we use service providers to help operate our data centers, deliver our products and services, improve our internal business processes, and offer additional support to customers and users.

• For legal reasons
  We will share personal information outside of Pigeon Cloud if we have a good-faith belief that disclosure of the information is reasonably necessary to:

• Respond to any applicable law, regulation, legal process, or enforceable governmental request. We share information about the number and type of requests we receive from governments in our Transparency Report.

• Enforce applicable Terms of Service, including investigation of potential violations.

• Detect, prevent, or otherwise address fraud, security, or technical issues.

• Protect against harm to the rights, property or safety of Pigeon Cloud, our users, or the public.

We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of our services. We also allow specific partners to collect information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies.

If Pigeon Cloud is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Keeping your information secure

We build security into our services to protect your information

All Pigeon Cloud products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.

We work hard to protect you and Pigeon Cloud from unauthorized access, alteration, disclosure, or destruction of information we hold, including:

• We use encryption to keep your data private while in transit

• We offer a range of security features, like Safe Browsing, Security Checkup, and 2 Step Verification to help you protect your account

• We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems

• We restrict access to personal information to Pigeon Cloud employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Exporting & deleting your information

You can export a copy of your information or delete it from your Pigeon Account at any time

You can export a copy of content in your Pigeon Account if you want to back it up or use it with a service outside of Pigeon Cloud.

Export your data

To delete your information, you can:

• Delete your content from specific Pigeon Cloud services

• Search for and then delete specific items from your account using My Activity

• Delete specific Pigeon Cloud products, including your information associated with those products

• Delete your entire Pigeon Account

Delete your information

Retaining your information

We retain the data we collect for different periods of time depending on what it is, how we use it, and how you configure your settings:

• Some data you can delete whenever you like, such as your personal info or the content you create or upload, like documents and spreadsheets. You can also delete activity information saved in your account, or choose to have it deleted automatically after a set period of time. We’ll keep this data in your Pigeon Account until you remove it or choose to have it removed.

• Other data is deleted or anonymized automatically after a set period of time, such as advertising data in server logs.

• We keep some data until you delete your Pigeon Account, such as information about how often you use our services.

• And some data we retain for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping.

When you delete data, we follow a deletion process to make sure that your data is safely and completely removed from our servers or retained only in anonymized form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.

You can read more about Pigeon Cloud’s data retention periods, including how long it takes us to delete your information.

Compliance & cooperation with regulators

We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.

Data transfers

We maintain servers around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. We also comply with certain legal frameworks relating to the transfer of data.

When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.

About this policy

When this policy applies

This Privacy Policy applies to all of the services offered by Pigeon Cloud Information Technology Ltd. Co., including Pigeon Cloud software solutions, collaboration tools, and security and compliance software. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy.

This Privacy Policy doesn’t apply to:

• The information practices of other companies and organizations that advertise our services

• Services offered by other companies or individuals, including products or sites they offer that may include Pigeon Cloud services to which the policy applies, or products or sites displayed to you in search results, or linked from our services

Changes to this policy

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).